Design & Specification
We join the design team early and shape control points, infrastructure, and finish palettes inside the architectural package. Learn more at /design-and-specification.
Now Serving Phuket, Bangkok, Singapore, Kuala Lumpur
Services
The service layer
behind every install.
From first walkthrough to ongoing care, HomeIQ owns the full service lifecycle. Design & specification, programming & commissioning, installation support, and post-install care — as one relationship, not four vendors.
✓Design & specification support
✓Programming & commissioning
✓Installation coordination
✓Ongoing care & remote support
Services
Services
One team across
every service layer.
Programming & Commissioning
Scene logic, routines, schedules, and homeowner onboarding — tuned to how the residence is actually used. Learn more at /programming-and-commissioning.
Installation Support
Coordination with integrators, electrical subs, AV trades, and cabinetry — supervising on site so drawings, BOM, and schedule stay in sync. Learn more at /installation-support.
Ongoing Care
Software updates, system health monitoring, remote support, and post-install adjustments — so the system keeps working years after handover, not just at move-in.
Ongoing Care
Smart homes work locally without a subscription. HomeIQ Care is optional — and worth it for the homes that rely on the system daily.
Care unlocks remote access from anywhere, push notifications for events that matter (unlocked doors, water leaks, garage left open), voice control integration with Apple Home and Google Home, and system backups so programming and preferences can be restored if hardware is replaced. Regular software updates keep the system evolving with the platforms it connects to — Sonos, Lutron, DALI, HomeKit, Matter. A monthly insights report shows uptime, storage use, and whether the system is running the latest software.
Your system improves
after installation, not just at it.
Software & security updates
Access to platform updates that keep the system reliable and secure. A smart home that doesn't get updates is a ticking clock.
Remote access
Control the system from the HomeIQ app wherever you are — not just on the local network.
Mobile notifications
Personalised push notifications for arrivals, water leaks, open doors, or any event worth knowing about — to phone, tablet, or Apple Watch.
Voice control
Apple Home, Google Home, and Alexa integration. Control a single device, a scene, or a routine across the whole home with your voice.
System backup
Your programming and preferences are backed up continuously. If a controller is replaced, the system restores in minutes.
System insights
A monthly report on uptime, software version status, and system events — so you know the system is healthy without having to look.
Remote support,
tiered to match the home.
Standard
Remote support from the HomeIQ team to resolve issues and minimise downtime. Proactive monitoring catches disruptions before they surface. Coordinated with your integrator.
Premium
Everything in Standard, plus 24/7 support, personalised system education, post-install personalisation and new-device connection, and biannual check-ins to optimise the setup.
Concierge
For hospitality-scale homes. A named technical contact, quarterly on-site reviews, priority response, and proactive optimisation across the full HomeIQ network.
From first call
to long-term care.
HomeIQ runs a single engagement from design through installation through ongoing support — no handoff gap between who scoped the system and who keeps it running.
Schedule a consultation01
Consult
We meet, read the drawings or brief, and scope the home's control points, infrastructure, finish palette, and service lifecycle.
02
Specify
You receive a protocol-agnostic specification — hardware, infrastructure, trade-priced BOM, and pre-wire drawings — written into the architectural or construction package.
03
Install
Rough-in, second fix, rack and panel builds, and commissioning — coordinated with the integrator, electrical sub, and AV trades.
04
Commission
Scenes, routines, voice control, notifications, and homeowner onboarding — tuned to how the home is actually used.
05
Care
Optional Care subscription activates remote support, software updates, system backups, and insights.
Full-lifecycle service.
4
Service layers, one team
24/7
Premium support coverage
6
Cities served
10+
Years average client tenure
“What sold us wasn't the install — it was how the system felt three years later. Programming adjustments are fast, support is responsive, and the team actually remembers our home.”
Homeowner · Care Premium subscriber · Singapore
Ready to speak with a pro?
Schedule a consultation
with HomeIQ.
Share your drawings, a brief, or a floor plan. We respond with a specification kit and a service plan inside two weeks — or connect you with the nearest HomeIQ-certified integrator.
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