System monitoring
Continuous oversight of device health, connectivity, and performance — so issues surface to us before they surface to you.
Now Serving Phuket, Bangkok, Singapore, Kuala Lumpur
Service / HomeIQ Care
A world-class
smart-home support program.
Technology in the home should simplify your life. Connectivity issues, software upgrades, forgotten passwords, unexpected bugs — we've all been there, and usually don't know who to call. Consider HomeIQ Care your personal tech advisor and fixer for the home.
✓Proactive system monitoring
✓Remote configuration & tuning
✓Rapid issue resolution
✓Monthly insights & optimisation
Service / HomeIQ Care
HomeIQ Care
What is HomeIQ Care?
At HomeIQ, we understand that technology in the home should simplify your life. Yet inevitable challenges arise — connectivity issues, software upgrades, forgotten passwords, unexpected bugs. We've all been there, and usually don't know who to call for help.
Consider us your go-to personal tech advisor and fixer for your home.
A system that keeps
itself working.
Firmware & software updates
Devices and systems kept up to date with the platforms they connect to — Sonos, Lutron, DALI, HomeKit, Matter, and more.
Backup & restore
Automated backups of your programming and preferences. If hardware is replaced, the system restores in minutes — not a re-commissioning from scratch.
Security management
Active management of system security, certificates, and credentials. Potential vulnerabilities addressed as part of the subscription, not as afterthoughts.
A system that evolves
with the home.
Remote configuration
Adjust automations, schedules, and preferences remotely — no site visit needed for the vast majority of changes.
Custom integration updates
Add new features, brands, or integrations as the ecosystem grows. Your system doesn't freeze on install day.
Personalised automations
Design and deploy automations tailored to changing routines — new baby, new pet, new working hours, new season.
When something breaks,
call the people who built it.
Troubleshooting & diagnostics
Remote identification and resolution of issues — usually while you're still on the line, not a callback in four business days.
Emergency support
Rapid intervention for critical issues. Priority response on Signature and Bespoke tiers.
Knowledge base
FAQs, guides, and short how-to videos for self-help on the common requests. For everything else, we're a message away.
Dedicated support channels
Email, live chat, priority response, or a personal advisor depending on your tier — never a generic ticket queue.
A relationship, not
a service contract.
Usage insights & optimisation
Monthly reports and recommendations based on how the system is actually being used — uptime, energy, water, and whether recent automations are saving you anything.
Virtual training sessions
Short sessions to educate you on advanced features, new integrations, and how to get more out of the system as it grows.
Secure remote client access
Secure, audited access for you (and for us when you need us) to control and adjust the system from anywhere.
Choose the support plan
that works for you.
Essentials Concierge — $149 / month
For tech-comfortable customers. Email plus scheduled chat support, guided self-onboarding, 2 automation updates per month, firmware and routine updates, and add-devices via email support only.
Signature Concierge — $299 / month
For luxury homeowners and busy families. Priority response and live chat, remote white-glove setup, quarterly optimisation, full remote configuration of new devices. Everything in Essentials included.
Bespoke Concierge — $999 / month
For VIP clients, estates, and second homes. Instant callback with a personal advisor, end-to-end setup via onsite concierge, monthly insights and behaviour tuning, unlimited onsite callouts and new device setup, predictive alerts, and multi-home synced routines. Everything from Essentials and Signature included.
From enrolment
to quarterly check-in.
Care is set up once and runs in the background. You get the updates, we handle the rest — with regular touchpoints so the relationship stays warm, not transactional.
Sign up01
Enrol
Pick a tier (Essentials, Signature, or Bespoke). We onboard your system into the Care platform and confirm your support channels.
02
Monitor
Continuous monitoring of device health, connectivity, security, and system performance. Issues surface to us before they surface to you.
03
Respond
Email, chat, priority callback, or personal advisor — matched to your tier. Most issues resolved remotely on the first contact.
04
Tune
Quarterly optimisation on Signature, monthly on Bespoke — automations adjusted as seasons, routines, and the household change.
Measured support,
not vague promises.
24/7
Priority response on Bespoke
3
Tiers to match the home
100%
Remote-first resolution
6
Cities served
“I've already made several calls for small programming tweaks. The team were articulate, knowledgeable, and available. They also followed up to make sure everything stayed working.”
Homeowner · Signature Concierge subscriber · Bangkok
“What sold us wasn't the install — it was how the system felt three years later. Programming adjustments are fast, support is responsive, and the team actually remembers our home.”
Homeowner · Bespoke Concierge subscriber · Singapore
Ready to launch?
Join HomeIQ Care
and stop calling tech support.
Sign up online, or book a free consultation with the Care team to walk through the tiers and pick the right fit for your home.
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